At Advanced ENT, we believe that patients should make informed choices about their health care and physicians. We also believe that transparency is critical. For these reasons, we measure all aspects of patient satisfaction using an independent patient satisfaction company named Press Ganey. For more than 30 years, Press Ganey has been an industry leader in improving the quality, safety and patient care experience across more than 26,000 health care facilities.
The survey is sent to Advanced ENT patients within a few days of their appointment. Patients take a 20-question survey and provide comments regarding specific aspects of care. We use this feedback to improve all aspects of the clinical experience. Our goal is to provide each patient with an exceptional care experience.